Customer account login is temporarily unavailable. You can still place orders as usual without an account. Simply add your items to the cart and continue through checkout as a guest.
  • Home
  • Refund Policy

Refund Policy

Refund and Reprint Policy

We stand behind the quality of our printing. If your order has a production error, does not materially match the approved order specifications, or arrives damaged during shipping, please contact us within 7 calendar days of delivery. We will review the issue and, if confirmed, provide an appropriate resolution, which may include a reprint or refund.
Because our products are custom printed, the following are examples of issues that are not considered production errors and do not qualify for a refund or reprint:
  • Errors in customer-supplied artwork or in spelling, content, layout, or design that appeared in an approved proof
  • Changes of mind after an order has entered production
  • Normal color variations within standard CMYK process printing tolerances
Note: Screens and monitors display backlit RGB colors with a wider color range, while standard process printing uses CMYK inks with a more limited color range. Colors displayed on a screen are only a digital representation of the expected printed color and may appear different or less vibrant when printed.

Reporting an Issue

Please provide your order number, a brief description of the issue, and clear photos showing the problem. We may request additional information, photos, or inspection of the affected products as needed.

Please do not return or discard any products unless instructed to do so.

Shipping Damage

Major shipping carriers have specific documentation and inspection requirements for damage claims. If your order arrives damaged, please also:

  • Photograph the damaged printed products
  • Photograph the damaged shipping box or container
  • Photograph the shipping label and tracking information
  • Retain the damaged products, shipping container, and all original packaging until advised that they may be discarded

Providing this documentation helps ensure the carrier can process and approve the claim.

In most cases, once the issue has been reviewed and approved, we can begin the reprint or refund process without having to wait for the shipping carrier to complete its claim review.

Refunds

Approved credit card refunds are submitted promptly. The time required for the credit to appear on your account will depend on your bank or credit card provider.

If you have any questions or concerns about your order, please contact us. We're happy to help.

Last updated: August 18, 2026