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FAQ

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What payment methods does AIYO PRINT accept?

Visa, Mastercard, American Express, Discover.

I have an urgent matter and need printing ASAP. Can AIYO PRINT rush my print job?
We have a selection of print products with a rush turnaround, but please note: shipping will require additional time, and you may have to expedite shipping as well. It all depends on the urgency and how far we need to ship. Not all products are available with a rush turnaround. Rush print jobs are usually next-day, which means two business days.

Terms for Rush Print Jobs
▪ Final press-ready artwork needs to be processed for production no later than 9 AM (on a working day) for it to be counted as day one. If not, the next working day will be counted as day one.

▪ If your submitted artwork requires revisions, this will reset the turnaround time.

▪ Production is closed on weekends and holidays. This will affect the completion date.

▪ Contact us and let us know if you have a rush job, so we can check and confirm for you.

What is your order cancellation policy?
Once orders have been processed for production or any other process thereafter, we cannot cancel orders. If you need to cancel an order, please contact us as soon as possible, and we will check the status of your order. NOTE: Orders are not deemed canceled until we have emailed you a confirmation stating that we have successfully stopped your order from production. Depending on what time and day you contact us, we may not be able to reply until the following working day.

What is your refund/reprint policy?
We honor refunds/reprints on orders that are due to production errors.

All refunds/reprints must be reviewed and approved by us with an email confirmation. If and when you receive an email confirmation for a refund/reprint, we will provide you with additional instructions and an option for a refund or to reprint. Different products have different return procedures, so please do not discard or return any printed orders without contacting us, first.

What shipping carriers does AIYO PRINT use?
All online orders and most custom orders will ship via UPS or FedEx. Some custom orders may require a freight forwarder or other carrier.


Can I pick up my print order?
AIYO PRINT is an online-based print company. All orders must go through shipping.


What is your refund/reprint policy?
We honor refunds/reprints on orders that are due to production errors. All refunds/reprints must be reviewed and approved by us with an email confirmation. If and when you receive an email confirmation for a refund/reprint, we will provide you with additional instructions and an option for a refund or to reprint. Different products have different return procedures, so please do not discard or return any printed orders without contacting us, first.


The following are some examples that do not qualify for a refund/reprint, but not limited to... ▪ Spelling and grammatical errors. ▪ Transparency related issues. We do not recommend transparencies, since they tend to print with unpredictable results. Please flatten all transparencies or use equivalent colors with 100% opacity before submitting artwork. ▪ Customers' poor image quality.


Can AIYO PRINT ship internationally?
Currently, we ship throughout the U.S. and Canada only. If you are ordering and shipping to Canada, please contact us. All orders to Canada are processed as custom orders.

Can AIYO PRINT help me check my files before it goes to production?
Absolutely! Every print order, no matter how big or small, goes through a vigorous prepress file review. Below are just a few examples of what we check for. The best part is, it's FREE!


▪ Transparencies
▪ Outlined Fonts
▪ Embedded Images
▪ Image Resolution
▪ Line Weight for Spot UV, Foil, and/or Embossing
▪ Safe Zone Margins
▪ Bleeds
▪ and much more...


How do I specify Spot UV, Foil Stamping, or Embossing on my artwork?
Setup is the same for all three processes. For each side with Spot UV, Foil Stamping, or Embossing, you need to create a mask file as shown below.


If you have unsolved questions, please feel free to Contact Us